Returns

If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery (unless otherwise specified) for a refund of the original purchase amount (shipping charges are not refundable). In order to get a full product refund, returned items must be in the original packaging and condition – showing no signs of wear or abuse, and be complete with all included materials such as cases, straps, strings, care kits, and any other materials that originally shipped with the product(s).

NON-RETURNABLE ITEMS

We do not give refunds for the following items if opened or used: cleaners, polishes, rosin, strings, polishing cloths and cleaning kits. We may exchange these items for free, however, if applicable. Returned merchandise with damages, broken parts, or that are otherwise considered non-sellable are non-returnable.

Shipping & Delivery

We do our best to ship orders of in-stock items within 24 hours of order placement. If an item you ordered turns out to be backordered or otherwise unavailable we will contact you within 1 business day to let you know this and provide a delivery time-frame. We take great care to carefully package your purchase and ship it to you fully insured anywhere in the world! We ship through trusted carriers such as UPS, FedEx and USPS at our discretion depending on whichever method is cheapest or fastest to deliver. If you have a specific carrier preference or need to expedite shipping, try selecting the appropriate options at checkout. If you need assistance with this or would like an accurate shipping quote, please contact us directly.

Payment Options

Payment can be made by credit card (Visa, Mastercard, American Express, Discover) or via PayPal. If you wish to pay by Bank Wire Transer or email info@kolstein.com for further instructions.

International Shipping

We have shipped to customers in over 90 countries worldwide (and counting)! Finding the right instruments and gear for their needs. Our website has tools to make shopping and ordering from almost any country outside the United States[1] a simple process.

We Ship Nationwide

We have satisfied customers from coast to coast. All we require is that you cover outgoing and return shipping costs, and we’ll take of the rest. If you ever need to send a rental back to us for return, repair, or exchange, we will provide a shipping label, instructions, and a box (if needed).